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Items can be returned or exchanged within 14 days of delivery, as long as they are in unused, sellable condition, with all original tags and packaging intact. Proof of purchase (order confirmation or receipt) must be provided.
The following items are not eligible for return or exchange:
To initiate a return or exchange, contact our client experience team via the “Contact Us” page.
For defective or incorrect items, ALOMAA will cover the return shipping costs. If you wish to return an item for any other reason, we offer free return shipping.
Returns and exchanges are typically processed within 3-5 business days of receipt. You will receive an email notification once your return or exchange has been processed.
Refunds will be issued to the original payment method used. Please allow 3-7 business days for the refund to appear in your account. Purchases made with a gift card or store credit will be refunded as store credit.
To exchange an item, follow the return process and indicate the replacement item you’d like. If the item is unavailable, we will issue a refund to the original payment method. Additional shipping charges may apply.
If you receive a damaged or defective item, please contact us within 5 business days of receiving your order.
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