Order/Payment Policy
Accepted payment method
We accept the following payment methods for your convenience:
- Credit Cards: Visa, MasterCard, American Express, and Discover.
- Debit Cards: Linked to major credit networks.
- Digital Wallets: PayPal, Apple Pay, Google Pay.
- store credit.
Payment Security
At ALOMAA, we prioritize the security of your personal and financial information. Our payment system employs advanced encryption technology to protect your data. All transactions are processed through secure payment gateways, ensuring the highest level of security.
Please be assured that your information will be handled in accordance with our Privacy Policy.
Order confirmation
Upon placing an order, you will receive an email confirmation outlining the details of your purchase. Please review this confirmation carefully and contact our customer service team immediately if there are any discrepancies.
Order confirmations do not signify acceptance of your order. We reserve the right to cancel or limit the quantity of any order for any reason.
Order Processing Time
Orders are typically processed within 1-3 business days, excluding weekends and holidays. Processing times may vary during peak periods or due to unforeseen circumstances.
Please note that processing time is separate from shipping time, which will depend on the shipping method selected at checkout.
Order Changes and Cancellations
To request a change or cancellation of your order, please contact our customer service team within 2 hours of placing your order. We will try to accommodate your request; however, we cannot guarantee changes or cancellations once an order has been processed.
ALOMAA reserves the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.
Billing Address and Information Accuracy
Please ensure that your billing information is accurate and matches the details associated with your payment method. Incorrect billing information may result in delays or cancellations.
ALOMAA is not responsible for delays or issues caused by inaccurate billing information provided by the customer.
Sales Tax and Duties
Sales tax is calculated based on the shipping address and applicable state laws. The total tax amount will be displayed at checkout before completing your purchase.
Shipping and Delivery Policy
Shipping Destination
We are pleased to offer shipping to the following destinations:
US orders
Shipping Options and Costs
We offer a variety of shipping options to suit your needs:
Standard Shipping: 3 to 6 business days
Expedited Shipping: 2 business days
Next day Shipping: 1 business day
Shipping costs are calculated based on the weight and dimensions of your order, as well as your selected shipping method. The total shipping cost will be displayed at checkout before you purchase.
Delivery Timeframes
Delivery times vary based on the shipping method selected and the destination. Please refer to the estimated delivery time provided at checkout for more accurate information.
While we strive to meet these delivery estimates, unforeseen circumstances such as weather conditions, carrier delays, or customs processing may affect actual delivery times. ALOMAA is not responsible for delays caused by factors beyond our control.
Tracking Orders
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment via the carrier’s website.
If you do not receive a tracking number within 24-48 hours of receiving your order confirmation, please contact [email protected] for assistance.
Failed Deliveries and Undeliverable Packages
In the event of a failed delivery attempt, the carrier will typically leave a notice with instructions for rescheduling delivery or retrieving your package from a local facility. Please follow these instructions to ensure successful delivery.
If a package is returned to ALOMAA due to an incorrect or incomplete address, we will contact you to arrange for reshipment. Additional shipping charges may apply.
Lost or Stolen Packages
If your package is lost or stolen, please contact our customer service team immediately. We will work with the carrier to resolve the issue and determine the appropriate course of action.
ALOMAA is not responsible for packages lost or stolen after delivery has been confirmed by the carrier. We recommend selecting a secure delivery location and ensuring someone is available to receive your package.
Return/Exchange policy
Eligibility for Return/Exchange
Items may be returned or exchanged within 14 days of the delivery date, provided they meet the following conditions:
- Items must be in their original condition, unused, in sellable condition, and with all original tags and packaging intact.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
Please note that returns or exchanges initiated after 14 days from the delivery date may not be accepted.
Non-Returnable/Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Final sale items.
- Items marked as “non-returnable” in the product description.
Return/Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Once your request is approved, you will receive a return authorization number and instructions on how to proceed.
- Securely package the item(s) with the original packaging and include the return authorization number.
- Ship the item(s) to the address provided by our customer service team.
Please note that unauthorized returns may not be accepted.
Return Shipping Costs
For returns due to a change of mind, the customer is responsible for return shipping costs. ALOMAA will provide a prepaid return label for defective or incorrect items.
Return shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective item.
Processing Time
Returns and exchanges are typically processed within 3-7 business days of receiving the item(s). During peak periods, processing times may be longer.
You will receive an email notification once your return or exchange has been processed.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow 3-7 business days for the refund to appear in your account after processing.
For purchases made with a gift card or store credit, refunds will be issued as store credit
Exchanges
To exchange an item, please follow the return process outlined above and indicate the desired replacement item. If the replacement item is unavailable, we will issue a refund to the original payment method.
Please note that additional shipping charges may apply for exchanges, depending on the shipping method selected.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 5-7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
Please provide photographic evidence of the damage or defect to assist in the resolution process.
Website Privacy Policy Framework
Definition of essential terms.
- Personal Information: Any information that can be used to identify you, such as your name, email address, billing information, and phone number.
- Cookies: Small text files stored on your device by your web browser that help us provide a personalized experience.
Data Controller: The entity responsible for determining the purposes and means of processing personal data.
Who are we?
ALOMAA is a luxury fashion brand based in California, USA. We are dedicated to providing our customers with high-quality products and an exceptional shopping experience.
Information we collect and how we collect them.
We collect personal information in the following ways:
Information You Provide: We collect information you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact customer service. This includes your name, email address, phone number, billing and shipping address, and payment details.
Information We Automatically Collect: When you visit our website, we automatically collect certain information about your device and browsing activity, such as your IP address, browser type, and operating system. We use cookies and similar technologies to collect this information.
Information from Third Parties: We may receive information about you from third parties, such as social media platforms when you interact with us through these channels.
How we share your information, who we share it with, and how to delete it.
Sharing Your Information: We may share your personal information with third parties in the following circumstances:
Service Providers: We work with trusted service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies.
Legal Compliance: We may disclose your information if required by law or to protect our rights and the safety of our users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Deleting Your Information: You have the right to request the deletion of your personal information. To do so, please contact us at [customer service email]. We will respond to your request in accordance with applicable laws.
Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
Children’s privacy.
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Indemnification
By using our website, you agree to indemnify and hold ALOMAA harmless from any claims, losses, liabilities, damages, costs, or expenses arising out of your use of our website or violation of this Privacy Policy.
Governing laws of this policy
This Privacy Policy is governed by the laws of the State of California, USA, without regard to its conflict of law principles. Any disputes arising from this policy will be resolved in the courts of California.
Changes to this policy
We may revise this Privacy Policy at any time. The most current version of the policy will govern our use of your information and will always be available on our website.
Conclusion/contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
We value your privacy and are committed to protecting your personal information.
